Migration/Send to Site Failure

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • July 15, 2015 at 1:04 am #120717
    Keith
    Participant

    I am getting an error with the new “Send to Site” option:

    Unexpected response: Error: Response from remote site could not be understood (response_not_understood). You should check that the remote site is online, not firewalled, has UpdraftPlus version 2.10.3 or later active and that the keys have been entered correctly.

    Keys are correct, the version on both sites is the same. different web hosts (LightningBase and IXHosting), though.

    July 15, 2015 at 8:39 am #120760
    udadmin
    Keymaster

    Hi Ken,

    When did you install UD on those two sites? If it’s longer ago than a week, then please try de-activating+de-installing, and installing a fresh copy – the current download (despite the same version number) has some tweaks to overcome an issue with some sites (specifically, those deploying the Apache mod_security module, which in some configurations blocks access).

    David

    July 15, 2015 at 5:25 pm #120835
    Keith
    Participant

    I tried de-activating+de-installing, and installing a fresh copy on both sites this week (one on July 13, the other on July 15), but I am still getting the same error message.

    July 15, 2015 at 7:49 pm #120857
    udadmin
    Keymaster

    Hi Keith,

    It’s almost certainly the Apache module mod_security is running on the receiving site, and blocking the access. To confirm that, you’d need to liaise with the web host for that site, and ask them to confirm and check the mod_security log.
    Or, you can use one of the other 3 methods for importing a backup into the destination site; step 3, here: https://updraftplus.com/faqs/how-do-i-migrate-to-a-new-site-location/

    David

    July 16, 2015 at 7:06 pm #120960
    Keith
    Participant

    I’m being told by the web host support team that mod_security is not running on the server.

    July 16, 2015 at 8:54 pm #120970
    udadmin
    Keymaster

    Hi Keith,

    If you can post WP logins to both sites as a private reply (i.e. not visible to everyone), then I can take a look, because we’ve not come across any similar failures that weren’t due to mod_security, so I’d need to look close up.

    Failing that, you can try one of the other three methods – two of them don’t involve you downloading/uploading.

    David

    July 17, 2015 at 12:22 am #120993
    Keith
    Participant

    I think it may be a PHP mismatch. Once my webhost changes the php version to 5.3 on the receiving side, I should have a better idea of what the issue is.

    July 18, 2015 at 9:56 pm #121144
    Keith
    Participant

    Okay, so the issue was that the one site was running php4 and the other php5. Once I had them both running on php5, everything went smoothly.

    Fixed!

    July 18, 2015 at 10:18 pm #121147
    udadmin
    Keymaster

    PHP 4? Wow. That was end-of-lifed in 2008 – https://secure.php.net/eol.php . WP supports 5.2 or later.

    David

    July 18, 2015 at 10:27 pm #121148
    Keith
    Participant

    yeah, didn’t see that coming. It’s an old test site I haven’t used since then. I can’t believe i got wp to run.

    So, the migration worked, until I got to “Restore” when I got this error message:

    Error: Decryption failed. The database file is encrypted.

    Thoughts?

    July 20, 2015 at 1:45 pm #121250
    udadmin
    Keymaster

    Hi Keith,

    That message indicates that the database is encrypted – i.e. that UpdraftPlus’s database encryption facility in the ‘Settings’ tab was used when the backup was created. To decrypt it, you will need whoever created the encrypted database backup to tell you what the decryption key is.

    David

    August 13, 2015 at 7:54 am #124197
    Jeff
    Participant

    I had some problems developing locally in Mamp using PHP 5.6 and my wordpress host was running 5.4. it didn’t take when I went to migrate my developed site back up.

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