- This topic has 49 replies, 5 voices, and was last updated 11 years, 1 month ago by David.
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Hi!
I purchased Premium yesterday, but never got any kind of email to confirm my purchase. (I purchased through paypal account of my father, may that be the problem?). So I have no number, but did send an email to the paid support with a screenshot of my confirmed order. I had to make up a support number in order to send it, so please do not delete it right away :)I got me that plugin so I can backup my site before updating to WordPress 3.6. (I´m using WP Multisite) Now it tells me, that I have to update WP first in order to get the Multisite Add on of Updraft.
I tried already to backup with the free version of updraft – but didn´t receive any files in my dropbox account although there are 2 “Collection available” signs in my Updraft BAckup Setting – Section. I´m currently downloading one of them.I looked into the log file, and it tells me that there is an dropbox error. See the original text below:
0000.030 (4) Cloud backup selection: dropbox
0000.033 (4) Beginning dispatch of backup to remote
0000.033 (4) Dropbox: begin cloud upload
0000.034 (4) Dropbox: access gained
0189.035 (4) Dropbox error: exception occurred whilst getting account info: couldn’t connect to host
0189.036 (4) Dropbox: Attempt to upload: backup_2013-08-11-1344_Reinhard_Steiner_Photography_9a7e8050eadb-plugins.zip to: backup_2013-08-11-1344_Reinhard_Steiner_Photography_9a7e8050eadb-plugins.zip
0000.000 () Opened log file at time: Mon, 12 Aug 2013 06:41:41 +0000
HELP!!!Thank you!
– R
Hi Reinhard,
Thanks for the purchase! No need to double-post issues – I was just replying to your support ticket; it just creates more work and slows me down if I have to read it twice. If in doubt, just use the forum – then it won’t be subject to possible emails going missing. Check your spam folders! Your order number was 2080 – you can find this in your account by logging in at https://updraftplus.com/my-account/
> Now it tells me, that I have to update WP first in order to get the Multisite Add on of Updraft.
I don’t understand this one – can you send me a screenshot, please? (Use https://snag.gy if it helps). I don’t understand because I’m not aware of any message of that kind which could come from UpdraftPlus itself. There’s a general requirement for WordPress 3.2 – but that’s not just the Multisite add-on – that’s everything. (Though we have some people using 3.1 without problems – we just haven’t tested from before that).
> I looked into the log file, and it tells me that there is an dropbox error. See the original text below:
The error is here:
0189.035 (4) Dropbox error: exception occurred whilst getting account info: couldn’t connect to host
That’s a network connectivity error. When UpdraftPlus initiates the connection to Dropbox, it fails – Dropbox can’t be reached from your webserver. That may be temporary – in which case you should just try again. Or, if it still happens, then you need to contact your web hosting company, because it’s an issue in theri connectivity.
David
Hi,
I don’t think the forum allows uploading of photos – use https://snag.gy instead; it’s very easy.
David
Thank you David!
Snaggy for some reason didn´t work, but I now knew what to look for, so here´s the screenshot:
Hi Reinhard,
Though it takes you to the WP screen which shows all available updates, you don’t need to install any of them apart from the UpdraftPlus update. i.e. Don’t update WordPress – just update UpdraftPlus. It’s quite safe to do that – it won’t decide to update WP for you if you don’t tell it to.
David
Hey!
I understand what you mean, but unfortunately, I don´t see a Updraftplus – Update at the WP update screen. Only two other plugins can be updated.
Do I have to update it in my multisite network dashboard or the specific site dashboard?Here´s a screenshot from my network update screen not showing updraft:
And here´s a screenshot from the specific site I´m trying to install updraft on. I opened the plugin screen to show you that no updraft plugin is visible there either:
Hi,
I’ve sent you an email with a version that you can upload, so that you can escape the troubles of the WP updater! Please check your email.
Best wishes,
DavidHi,
The plugin I sent was to be installed *instead* of installing UpdraftPlus through the WordPress search/install screen. Do this:
1) Uninstall UpdraftPlus (leave “Addons” alone)
2) Install the plugin I sentThat was all – that should then show all your addons as available.
David
Hi,
Do you want to email your WP login details to me at [email protected], and then I can install the plugin for you?
Best wishes,
David
- The topic ‘General Issues (Installation, Support Number, Backup)’ is closed to new replies.