Remove license to site

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  • November 24, 2017 at 3:57 pm #244505
    Michelle
    Participant

    I have a license on a website that is no longer my client. I don’t have access to the site any longer and need to remove it from my account to free that up before I renew my license. Is that possible? If so, the site is momsfightback.org. Thank you.

    November 25, 2017 at 3:36 pm #244872
    Bryle Crodua
    Moderator

    Hi Michelle,

    As standard, UpdraftPlus Premium licences are non-transferable so cannot usually be unassigned from a site. However, as the site is used as a staging site or no longer exists, I have reset the licences for you as a courtesy.

    You can now re-assign your licences.

    Kind Regards,
    Bryle

    March 7, 2018 at 4:52 pm #266176
    Phil
    Participant

    I have a similar issue. I had a staging site that is no longer in use, and I would like to use my Updraft Plus Premium license on another site.

    March 7, 2018 at 6:09 pm #266197
    Krista
    Participant

    I as well am looking for help with this. On reviewing ‘My Add-ons’, about 5 out of 10 sites are sites I supported several years ago but no longer support and don’t have access to. Am I able, through the Updraft site, to take these sites off the list and only leave sites I currently support? I have a new client I want to offer this to as a trial in hopes they purchase their own license.

    Thanks!

    March 8, 2018 at 6:13 pm #266442
    Dee Nutbourne
    Moderator

    Hi,

    Please could you send us the URLs for the sites you wish to remove?

    Best Wishes,
    David N

    April 22, 2018 at 8:47 am #276237
    marc53
    Participant

    Hello, I would like to withdraw the license on a site https://cybcrea.com/parcdelcarril but I do not have the hand to do.
    thank you
    Marc

    April 25, 2018 at 2:18 pm #276993
    Dee Nutbourne
    Moderator

    Hi Marc,

    Apologies for the delay.

    I’m afraid that I cannot find a license assigned to that URL.

    There are some other licenses assigned to other https://cybcrea.com sites, should these be removed?

    Best Wishes,
    David N

    May 3, 2018 at 12:04 am #278685
    untetheredoffice
    Participant
    This reply has been marked as private.
    May 3, 2018 at 5:14 pm #278877
    Dee Nutbourne
    Moderator

    Hi @trevor10,

    Please could you send us the URLs of the two sites you wish to remove?

    To disconnect the sites from your Dropbox account (if you do not have access to the sites), go to your Dropbox account Settings->Connected apps->Linked apps. Delete the ‘UpdraftPlus.com’ app.

    I’m afraid that you will then need to re-authenticate any other sites backing up to your Dropbox.

    Best Wishes,
    David N

    May 7, 2018 at 11:44 am #279507
    Jane Haselden
    Participant

    Hi – I have two staging sites on my list and one other that is no longer in business. Is it possible to free up the three slots for my other clients?

    https://www.theotfordemporium.co.uk
    https://staging.kenthomecinema.co.uk
    https:// staging.homecinemaseating.co.uk

    Thanks very much for your help. I would really appreciate it.

    Regards
    Jane
    Gel Creative

    May 8, 2018 at 3:09 pm #279838
    Dee Nutbourne
    Moderator

    Hi Jane,

    I have reset those licenses for you now.

    Best Wishes,
    David N

    May 8, 2018 at 8:21 pm #279952
    blog5
    Participant
    This reply has been marked as private.
    May 9, 2018 at 5:37 pm #280165
    Dee Nutbourne
    Moderator

    Hi Will,

    I have reset those licenses for you now.

    Best Wishes,
    David N

    May 14, 2018 at 12:29 pm #281034
    Andreas
    Participant

    Hi,

    I’d like to remove the following domains from my site licenses because these are no longer in use:

    w-store.at
    wax-baby.com
    lycon-austria.com
    corporate.wax-baby.at

    Sorry for the efforts and many thanks for your assistance!

    Andy

    May 14, 2018 at 5:49 pm #281112
    Dee Nutbourne
    Moderator

    Hi Andy,

    I have reset those licenses for you now.

    Best Wishes,
    David N

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