Split: Cannot claim add-on

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Split: Cannot claim add-on

Tagged: ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 5, 2018 at 5:57 pm #253221
    ken.earnshaw
    Participant

    During installation of Microsoft OneDrive add-on no connection screen at step 3 for entering UpdraftPlus.com account details under the Premium/Extensions tab. So cannot connect and cannot claim the add-on on this site.

    January 9, 2018 at 6:46 pm #253940
    Dee Nutbourne
    Moderator

    Hi Ken,

    Apologies for the delay.

    If you see a comparison table in the Premium/Extensions tab, you will need to uninstall the free version of UpdraftPlus and install the Premium-ready version (available in the installation guide).

    If nothing is displayed, please could you run the following test with your browser’s developer tools?
    -In your browser, open your Developer Tools (instructions on how to do this for each major browser can be found here)
    -Open the ‘Console’ tab if it is not already open
    -Reload the page and open the Premium/Extensions tab

    Do you see any errors appear in the developer console? Could you send me a copy of screenshot of those errors?

    Best Wishes,
    David N

    January 10, 2018 at 9:32 am #254046
    ken.earnshaw
    Participant

    Hi David
    Thanks for your response. With the free version of UpdraftPlus I only get the comparison table. If I try to download the Premium version, as suggested, I am required to pay the fee which I don’t want to do. Could you clarify further for me please.
    Regards
    Ken

    January 10, 2018 at 2:56 pm #254098
    Bryle Crodua
    Moderator

    Hi Ken,

    You are not required to pay by just downloading the UpdraftPlus Premium zip file. Here is the download link https://goo.gl/suLpkg

    After download, install the newly downloaded zip (make sure to de-install the free vesrion first).

    Then, please go through our install process here – https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    If stuck, please let us know which step you are having problems.

    Kind Regards,
    Bryle

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Split: Cannot claim add-on’ is closed to new replies.