License not being honoured

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 13, 2019 at 3:32 pm #422037
    Stephen Burridge
    Participant

    Hi, Under purchases in my account it says my UpdraftPlus license expires in Jan 2020, however, my site is telling me “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. ”

    Please advise.

    Many thanks,

    Nat

    August 13, 2019 at 5:51 pm #422100
    Bryle Crodua
    Moderator

    Hi Nat,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    August 19, 2019 at 4:19 pm #424143
    madtempest
    Participant

    Hello, I am having the same issue: Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    My subscription expires on 2020-4-22.

    August 20, 2019 at 4:04 pm #424543
    Bryle Crodua
    Moderator

    Hi,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    August 22, 2019 at 4:04 am #425020
    npajevic
    Participant

    I had a premium licence of updraft plus but I forgot to renew. Now I purchased a new licence and it is not recognised. Message keep poping up Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.
    My order number [Order #425006] (August 22, 2019)

    Regards,
    Nino

    August 22, 2019 at 3:08 pm #425226
    Bryle Crodua
    Moderator

    Hi Nino,

    I have adjusted your licenses now. Please refresh the connection and the renewal message should now disappear.

    Regards,
    Bryle

    September 4, 2019 at 10:03 pm #430240
    Tessa Cunningham Munroe
    Participant

    Hi Bryle,

    can you please adjust the license for me as well: https://www.canadianswingchampions.com/wp-admin/plugins.php

    I have renewed my subscription but its not showing in the dashboard. thanks.

    September 6, 2019 at 4:09 pm #431081
    Bryle Crodua
    Moderator

    Hi,

    I’ve sent you a reply from this thread – https://updraftplus.com/forums/topic/license-expired-open-licenses-wont-assign-to-site/

    Regards,
    Bryle

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