UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › License not being honoured
- This topic has 7 replies, 5 voices, and was last updated 4 years, 7 months ago by Bryle Crodua.
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August 13, 2019 at 3:32 pm #422037Stephen BurridgeParticipant
Hi, Under purchases in my account it says my UpdraftPlus license expires in Jan 2020, however, my site is telling me “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. ”
Please advise.
Many thanks,
Nat
August 13, 2019 at 5:51 pm #422100Bryle CroduaModeratorHi Nat,
It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.Best Wishes,
BryleAugust 19, 2019 at 4:19 pm #424143madtempestParticipantHello, I am having the same issue: Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.
My subscription expires on 2020-4-22.
August 20, 2019 at 4:04 pm #424543Bryle CroduaModeratorHi,
It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.Best Wishes,
BryleAugust 22, 2019 at 4:04 am #425020npajevicParticipantI had a premium licence of updraft plus but I forgot to renew. Now I purchased a new licence and it is not recognised. Message keep poping up Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.
My order number [Order #425006] (August 22, 2019)Regards,
NinoAugust 22, 2019 at 3:08 pm #425226Bryle CroduaModeratorHi Nino,
I have adjusted your licenses now. Please refresh the connection and the renewal message should now disappear.
Regards,
BryleSeptember 4, 2019 at 10:03 pm #430240Tessa Cunningham MunroeParticipantHi Bryle,
can you please adjust the license for me as well: https://www.canadianswingchampions.com/wp-admin/plugins.php
I have renewed my subscription but its not showing in the dashboard. thanks.
September 6, 2019 at 4:09 pm #431081Bryle CroduaModeratorHi,
I’ve sent you a reply from this thread – https://updraftplus.com/forums/topic/license-expired-open-licenses-wont-assign-to-site/
Regards,
Bryle -
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