My FTP/SFTP credentials are not working – what shall I do?

1. Read the error message, and try Google! Our experience is that often people are simply afraid of error messages – and often the reason is staring them in the face. Don’t be put off by an error message; read it, and if you can’t guess what it is...

My FTP stopped working when I upgraded to UpdraftPlus Premium

If you could successfully backup by FTP with UpdraftPlus Free, but it stopped working when you upgraded to UpdraftPlus Premium, then this article is for you. The cause of this issue is that UpdraftPlus Free only supports unencrypted FTP. UpdraftPlus Premium supports...

What encryption methods are supported for FTP/SFTP?

Without the SFTP/FTPS add-on, UpdraftPlus supports plain, unencrypted FTP. However, if you are backing up business or other sensitive data, then you may wish to use have your communications with your FTP/SFTP server encrypted. FTP and SFTP are different protocols, but...