Our team will always do their utmost to help resolve any account or billing queries that you may have. One of the few things we can’t do unfortunately is change the details on a previously generated invoice e.g. VAT number, VAT amount or billing address.
Updraft WP Software Ltd. Is a UK registered business, bound by laws which require us to collect ‘evidences’ at time of payment which we are not permitted to change retrospectively.
What we can do as a work-around, is issue a refund allowing you to place a new order and receive a new invoice to reflect the changes on your side.
Posted in: Payment questions, Support
