Bought Premium and connected, but none of the premium features are available

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Bought Premium and connected, but none of the premium features are available

  • This topic has 11 replies, 3 voices, and was last updated 1 month ago by Bryle Crodua.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1227913
    Market Publishing
    Participant

    Hey guys,

    I just bought and installed the Premium plugin.

    I removed the free plugin, downloaded the premium one, installed it, and activated it. Then I connected my account successfully.

    Still, all of the addons show greyed out, and the premium functions, like Choosing a Google Drive subfolder, are unavailable:

    #1227914
    Market Publishing
    Participant
    This reply has been marked as moderator-only.
    #1227988
    Bryle Crodua
    Moderator

    Hi,

    Please de-install the current version and download the UpdraftPlus Premium base file from our install guide here – https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    You should then be able to follow the rest of the steps.

    Thanks,
    Bryle

    #1228000
    Market Publishing
    Participant

    That’s exactly what I did.

    #1228117
    Market Publishing
    Participant

    I needed to click on “All Add-ons”.
    You can close this thread. Thank you.

    #1228595
    Bryle Crodua
    Moderator

    Hi,

    Glad you were able to figure it out.

    If you need anything else, please let us know.

    Thanks,
    Bryle

    #1232500
    beeleefla
    Participant

    I have the same problem, only I see no “all add ons” button, they all lead to advertising to buy PREMIUM which I have already. I have uninstalled and re-installed. At one point it worked and now all the add ons are grayed out.

    #1232811
    Bryle Crodua
    Moderator

    Hi @beeleefla,

    Make sure you de-install the free version and replace it with the premium base file which you can download from our installation guide here.

    Thanks,
    Bryle

    #1233114
    beeleefla
    Participant

    I only have the premium version….at least I thought I did. I have deleted and reinstalled twice to no avail. I will reboot the computer and try again. Thanks for your quick response!

    #1233127
    Market Publishing
    Participant

    Hey beeleefla,

    What worked for me is going to the Premium tab, where the first box will have a link that says: “All Add-ons”. (it’s just a link, not very apparent).
    Once you click on it, all addons will be enabled.

    #1233157
    beeleefla
    Participant

    I wish —clicking on ‘premium’ or on “all add ons” just sends me to an ad to buy premium – I already BOUGHT premium, this is so frustrating. Thanks for the info tho.

    #1233179
    Bryle Crodua
    Moderator

    Hi @beeleefla

    Please can you send us a new support ticket using this form – https://updraftplus.com/paid-support-requests/
    Can you provide us access to your website so we can check first hand?

    Thanks,
    Bryle

Viewing 12 posts - 1 through 12 (of 12 total)
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