- This topic has 11 replies, 3 voices, and was last updated 1 month ago by Bryle Crodua.
- September 16, 2021 at 2:49 pm #1227913Market PublishingParticipant
I just bought and installed the Premium plugin.
I removed the free plugin, downloaded the premium one, installed it, and activated it. Then I connected my account successfully.
Still, all of the addons show greyed out, and the premium functions, like Choosing a Google Drive subfolder, are unavailable:
September 16, 2021 at 2:49 pm #1227914Market PublishingParticipantThis reply has been marked as moderator-only.September 16, 2021 at 4:44 pm #1227988Bryle CroduaModerator
Please de-install the current version and download the UpdraftPlus Premium base file from our install guide here – https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/
You should then be able to follow the rest of the steps.
BryleSeptember 16, 2021 at 5:02 pm #1228000Market PublishingParticipant
That’s exactly what I did.September 16, 2021 at 8:25 pm #1228117Market PublishingParticipant
I needed to click on “All Add-ons”.
You can close this thread. Thank you.September 17, 2021 at 10:30 am #1228595Bryle CroduaModerator
Glad you were able to figure it out.
If you need anything else, please let us know.
BryleSeptember 22, 2021 at 9:56 pm #1232500beeleeflaParticipant
I have the same problem, only I see no “all add ons” button, they all lead to advertising to buy PREMIUM which I have already. I have uninstalled and re-installed. At one point it worked and now all the add ons are grayed out.September 23, 2021 at 9:19 am #1232811Bryle CroduaModeratorSeptember 23, 2021 at 4:27 pm #1233114beeleeflaParticipant
I only have the premium version….at least I thought I did. I have deleted and reinstalled twice to no avail. I will reboot the computer and try again. Thanks for your quick response!September 23, 2021 at 4:40 pm #1233127Market PublishingParticipant
What worked for me is going to the Premium tab, where the first box will have a link that says: “All Add-ons”. (it’s just a link, not very apparent).
Once you click on it, all addons will be enabled.September 23, 2021 at 5:19 pm #1233157beeleeflaParticipant
I wish —clicking on ‘premium’ or on “all add ons” just sends me to an ad to buy premium – I already BOUGHT premium, this is so frustrating. Thanks for the info tho.September 23, 2021 at 5:40 pm #1233179
- The topic ‘Bought Premium and connected, but none of the premium features are available’ is closed to new replies.