Cannot Activate Premium Addons

[CharleneParticipant]

I just finally updated and upgraded for my work website, but now I can’t activate the premium add-ons.. I’m entirely new to using UpdraftPlus, and so I don’t know what to do with the window that says:

“An unknown response was received. Response was: OK”

Please help.

[Dee NutbourneModerator]

Hi,

At what point of activating add-ons does the message appear (e.g. while connecting to your account, when attempting the update)?

Best Wishes,
David N

[CharleneParticipant]

I’ve already updated my plugin and connected, but when I attempt to activate the addons I get the message.

[Dee NutbourneModerator]

Hi,

If possible, please could you temporarily deactivate the other plugins on the site, and attempt to activate the add-ons again?

Best Wishes,
David N

[AmberParticipant]

I’m having this same problem. I just purchased two add-ons and cannot activate them because of this message. Any more advice?

[Dee NutbourneModerator]

Hi Amber,

If possible, please could you temporarily deactivate the other plugins on the site, and attempt to activate the add-ons again?
Do you still receive the same message?

If so, please could you open your browser developer tools (instructions here), and attempt to activate the add-ons. Do you see any messages or errors in the console?

Best Wishes,
David N

[Author]

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