This topic contains 8 replies, has 2 voices, and was last updated by Pádraig 2 years, 8 months ago.
November 22, 2016 at 6:03 pm #181317PádraigParticipant
The following problem was experienced on the free version and also three different servers hosting the paid version. When I go to the Update Plugins section in my dashboard admin and tick to update the plugin from 2.12.25 to 2.12.27 I just get the following unending message…
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Plugin UpdraftPlus – Backup/Restore (1/1)
It also happens with the free version and I’ve posted a support topic there as well. Hope that’s ok. I have to delete the .maintenance file in root to regain access to the site. Thanks for your help. This is the first time in over two years that I’ve had a problem.November 22, 2016 at 7:44 pm #181335Dee NutbourneModerator
Please could you (or your hosts) check the PHP error logs? Are there any errors present that are related to either UpdraftPlus or the WordPress updates page?
David NNovember 22, 2016 at 8:46 pm #181347PádraigParticipant
Thanks for the prompt reply. My error log shows:
[Tue Nov 22 15:31:57 2016] [error] [client 188.8.131.52] ap_content_length_filter: apr_bucket_read() failed, referer: http://www.gortskehy.com/wp-admin/update-core.php?action=do-plugin-upgrade
[Tue Nov 22 15:31:57 2016] [error] [client 184.108.40.206] ap_pass_brigade failed with error 70007: The timeout specified has expired, referer: http://www.gortskehy.com/wp-admin/update-core.php?action=do-plugin-upgrade
I can’t imagine the file size would have increased dramatically with recent updraft updates (since 2.12.15). For the past two years it’s worked fine. Also, I didn’t install any other plugins in the last couple of months. It’s the only plugin where this has started happening. I use Nextscripts Social Share which would be hefty enough but it updates fine. Maybe the error log above will give you a clue as to what’s happening.
PádraigNovember 23, 2016 at 6:07 pm #181509Dee NutbourneModerator
Could you ask your hosts if the Apache TimeOut directive can be increased?
It is possible that the UpdraftPlus plugin file has increased to the size where it is taking just over the time limit to process.
David NNovember 30, 2016 at 8:00 pm #182757PádraigParticipant
Thanks for the prompt support David,
My host increased the Apache Timeout length on all of my three accounts but it didn’t make any difference. They also have a good reputation (Blacknight) and I’ve never had any timeout issues despite having 20 plugins of various sizes. I don’t mind updating via ftp if that’s the only solution. The strange thing is that I have 2.12.27 and the 2.12.29 update is not showing in any of my website admin panels, even on localhost. If I download the zip from https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/ it’s version 2.12.27 but on the WordPress Updraft plugin page the latest version is 1.12.29 https://downloads.wordpress.org/plugin/updraftplus.1.12.29.zip
Is it ok to update my premium plugin via ftp with the 1.12.29 from the WP plugin depository? Will it keep my settings?
PádraigDecember 1, 2016 at 7:20 pm #182916Dee NutbourneModerator
The free and Premium versions of UpdraftPlus have become slightly out-of-sync due to a free version-only error that required an emergency patch. The latest version of UpdraftPlus Premium is 2.12.27.
Could you ask your hosts if the server uses FastCGI? If so, can they adjust the time out configuration for FastCGI?
David NDecember 2, 2016 at 10:25 am #182982PádraigParticipant
Yes, all my accounts run on FastCGI. The host can make changes to it but would like to know “what specific value would you like changed and what do you need it set to?”
PádraigDecember 2, 2016 at 6:55 pm #183071Dee NutbourneModerator
Your hosts will need to check the following:
- the FcgidIOTimeout value in fcgid.conf
- the FastCGI ActivityTimeout parameter
I’m afraid that I cannot give an exact amount to increase these by, but I would recommend doubling the current value to start with.
David NDecember 8, 2016 at 6:44 pm #183981PádraigParticipant
My host has checked and increased timeouts on php 5.3 fastcgi. Tried updating on that php version but still didn’t work. Also tried php 7 but no joy. I have reverted back to my default php version 5.6 and will update by ftp from now on. Thanks again for your prompt support.
All the best,
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