Cannot upgrade to latest version (2.14.2.3)

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This topic contains 2 replies, has 2 voices, and was last updated by  Guy Shilo 1 year, 4 months ago.

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  • Author
    Posts
  • #255211
    Guy Shilo
    Participant

    Hello

    I have version 2.14.2.2 installed and working. Some time ago I got a notification about a newer version (2.14.2.3) , which is ready to update. I click the update link, it works for a while and reports success, However, the next time I login to my wordpress site, I still see that my updraft version is 2.14.2.2 and the upgrade notification is showing again.

    I went through this cycle several times with the same result. How can I upgrade to latest version ?

    Thank you

    Guy

    #255330
    Dee Nutbourne
    Moderator

    Hi Guy,

    This appears to be a glitch in the add-ons detection. The last digit of the version number indicates the number of add-ons installed.

    From our records, it appears that you have two add-ons, but the Migrator license has not been fully activated.
    Please could you try uninstalling UpdraftPlus (Your backups and settings will not be lost), and then reinstalling from a fresh download as per the installation guide:
    https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    On step 4 of the guide, ensure that you have claimed both add-ons before moving to step 5.
    This should resolve the update message.

    Best Wishes,
    David N

    #255439
    Guy Shilo
    Participant

    Hi

    I followed your instructions and it seems Ok now !

    Thank you for your help !

    Guy

Viewing 3 posts - 1 through 3 (of 3 total)

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