Clean Install

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  • September 20, 2020 at 4:33 pm #665485
    george21
    Participant

    There appears to be some problems with my Updraft. Not only am I unable to delete old files, but I am also unable to connect with my OneDrive. I can only access the settings via the menu at the top if the dashboard since clicking on the tabs in the plugin do nothing. When I get to the settings panel it looks very weird, just checkboxes. I tried deleting and uploading the plugin but it is still not working. Is there a way to do a clean install?

    September 20, 2020 at 4:33 pm #665486
    george21
    Participant
    This reply has been marked as moderator-only.
    September 21, 2020 at 2:48 am #665759
    Bryle Crodua
    Moderator

    Hi,

    Can you please check and follow this guide to re-install

    Installing your purchase of UpdraftPlus Premium or individual add-ons


    Please de-install first the free/old version as described in step 1 and then on step 2 download the premium base file. Once the base file is installed you should then be able to proceed with step 3 onwards.

    Regards,
    Bryle

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