Failed install

[IanParticipant]

Hi,

Just purchased and went to install.

Deleted the old version.

The I got….

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/planning/public_html/wp-content/plugins/updraftplus/

Plugin installation failed.

Any suggestions as I assume if I delete I will lose all my settings :(

[IanParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Apologies.
It appears that an UpdraftPlus folder already exists.

The best solution is to manually remove ‘updraftplus’ folder via FTP from the ‘wp-content/plugins/’ directory.

Then manually upload the plugin via FTP. Download a fresh copy of the plugin from our install guide here https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/. Then, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’.

After uploading the files, you can then activate the add-ons and connect plugin to UpdraftPlus.com from your WordPress dashboard.

Kind Regards,
Bryle

[Author]

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