- This topic has 49 replies, 5 voices, and was last updated 11 years ago by David.
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Hi Reinhard,
Do you have W3 Total Cache’s object cache active?
David
Hi Reinhard,
Yes, you can upload via FTP. By default the place to upload is into wp-content/updraft … and after doing that, press the “rescan” link in the “Restore” section.
David
The other way that that message appears (“this is usually caused by resuming an already-complete backup, or by your site having a faulty object cache active (e.g. W3 Total Cache’s object cache)”) (other than having a faulty caching plugin) is if your backup ran out of time. That can happen on development sites that are rarely visited. To prevent it happening, visit it every 5 minutes (or set up an automated task to do so).
David
Hi,
– Please can you send the log file of the problematic backup? (Send to: [email protected]).
– Multisite: see: https://updraftplus.com/shop/network-multisite/
– It’s safe to click on the link in the uninstall message if you see it again.
David
> But I have Updraft premium, so I already should have the multisite addon, right?
Yes – I was referring you to the product page because your question is answered on it.
David
Hello,
I have purchased the Updraft Plus Premium package and my current install of the plug-in seems to have a display bug. The Backup window and Migrate windows load behind the gradient grey screen making the windows ‘greyed out’ or un-clickable. I have all of my settings filled out and complete, but I simply cannot select the anything in the wp plugin interface after selecting the large blue Backup button. If there is a way to check on my settings of the plugin so I am not effectively ‘locking myself out’ here is the URL: https://thebreakfestegg.com
I have also attached a screen shot seen at this URL https://docs.google.com/file/d/0B2Nk3eWakAGDd0hvNWVLbWNaNFU/edit?usp=sharing
This is a timely matter and I appreciate all of your assistance.
Hi Rachel,
Thanks for the report. This means that you have another plugin which has a bug – the particular bug is that it’s loading code onto the UpdraftPlus settings page (instead of restricting itself to loading its code only on its own page).
One plugin known to do this is “WP Shortcodes” (we reported it to the author and he said he’d fix it – I’m not sure if he has yet). There may be others; you’ll need to disable each of your plugins in turn to find the culprit (and if it’s none of them, it may be your theme – try switching to a default theme to find out which). (If you have lots of plugins, then you can work faster by disabling/enabling half of them at a time to narrow it down).
Best wishes,
David
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