General Issues (Installation, Support Number, Backup)

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › General Issues (Installation, Support Number, Backup)

  • This topic has 49 replies, 5 voices, and was last updated 11 years ago by David.
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  • November 1, 2013 at 2:18 pm #18338
    Okiekaren
    Participant

    Hopefully you can send it to me, too. [email protected]

    November 1, 2013 at 6:17 pm #18339
    udadmin
    Keymaster

    Hi Karen,

    I did reply to your post in the other forum thread yesterday: https://updraftplus.com/forums/support-forum-group1/paid-support-forum-forum2/cant-update-after-purchase-thread28.1/#postid-295

    Anyway, I’ll send it to you!

    Best wishes,
    David

    November 20, 2013 at 8:38 pm #18369
    David
    Participant

    Hi

    I hope this is the right place to post. I just bought the Migrator plugin. I can’t find instruction on the best way to get the backup to my computer. I was hoping that there would be an option to download the zip files directly from the WP admin panel to my computer but it doesn’t seen like that exists.

    Also it seems that there is no advantage to adding the paid migrator plugin to the site that you are migrating from. Is that true? The free version works just as well and you can add the paid plugin to the installation that you are migrating to?

    Thanks very much
    David

    November 20, 2013 at 9:39 pm #18371
    udadmin
    Keymaster

    Hi David,

    Please can you post new forum topics instead of tacking on to existing ones? It gets a bit confusing when a forum topic contains several different peoples’ issues!

    Quote:
    I was hoping that there would be an option to download the zip files directly from the WP admin panel to my computer

    Do this by clicking on the big blue ‘Restore’ button; then click on the entity that you want to download to your computer.

    Quote:
    Also it seems that there is no advantage to adding the paid migrator plugin to the site that you are migrating from. Is that true? The free version works just as well and you can add the paid plugin to the installation that you are migrating to?

    Yes – the Migrator add-on does it’s work on the ‘destination’ side of the migration. It doesn’t do anything on the source side, so installing it there is redundant (and harmless).

    Best wishes,
    David

    November 20, 2013 at 10:02 pm #18372
    David
    Participant

    Thank you very much. I know it’s probably obvious but I couldn’t find the “post new topic” button. I tried a migration and it worked great!

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