How do I transfer or deactivate license

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  • This topic has 65 replies, 33 voices, and was last updated 6 years ago by Dee Nutbourne.
Viewing 15 posts - 16 through 30 (of 66 total)
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  • December 14, 2016 at 5:15 pm #184937
    Dee Nutbourne
    Moderator

    Hi Rob,

    I have reset that licence for you now.

    Best Wishes,
    David N

    December 20, 2016 at 3:14 am #185737
    Clayton
    Participant
    This reply has been marked as private.
    December 20, 2016 at 6:25 pm #185847
    Dee Nutbourne
    Moderator

    Hi Clay,

    I have reset that licence for you now.

    Yes, if you upgrade to the Developer package, you will have an unlimited number of site licences.

    For more information on upgrades, please see the following guide:
    https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

    Best Wishes,
    David N

    January 6, 2017 at 5:12 am #187885
    Mark
    Participant
    This reply has been marked as private.
    January 6, 2017 at 6:54 pm #187972
    Dee Nutbourne
    Moderator

    Hi Mark,

    From our records, it appears that you have not yet activated any of you Premium licences.
    Please could you refresh the connection to your account through the Premium/Extensions tab, and click the ‘activate on this site’ link under the ‘All Addons’ section?

    Best Wishes,
    David N

    February 11, 2017 at 8:20 pm #193742
    markhohn
    Participant
    This reply has been marked as private.
    February 13, 2017 at 7:03 pm #194017
    Dee Nutbourne
    Moderator

    Hi markhohn,

    I have reset those licences for you now.

    Best Wishes,
    David N

    February 24, 2017 at 9:19 am #195693
    10452
    Participant

    I have exactly the same problem.

    February 24, 2017 at 6:14 pm #195800
    Dee Nutbourne
    Moderator

    Hi Pascal,

    Please could you open a new support ticket here:
    https://updraftplus.com/paid-support-requests/

    Best Wishes,
    David N

    March 13, 2017 at 8:33 pm #198691
    Martin Taylor
    Participant

    Hi David and others. I couldn’t agree more that this is an unacceptable practice. After reading this thread, I’ve just bought a BackupBuddy licence pack and will remove UpdraftPlus from sites when the update period ends. It’s a competitive space with lots of good options. BackupBuddy in common with many other plugins makes it easy to activate and deactivate licences by site. I’m sure many other developers will take the same route so I hope the Updraft people listen.

    April 22, 2017 at 3:36 pm #205384
    Lance
    Participant

    Thank you martin23 for the BackupBuddy reference. I am also onboard with not having a license deactivation option like the majority of other premium plugins allow. For manual backup and site migration I am using All-in-One WP Migration Unlimited Extension from ServMask. One time purchase, use on unlimited sites. No auto scheduling.

    April 22, 2017 at 3:37 pm #205385
    Lance
    Participant
    This reply has been marked as private.
    April 26, 2017 at 4:46 pm #206025
    Dee Nutbourne
    Moderator

    Hi Lance,

    I have reset that licence for you now.

    Best Wishes,
    David N

    May 28, 2017 at 11:39 am #211262
    Kelly Gruett
    Participant

    Hello. I also have accidentally attached updraft to the wrong url. It’s supposed to be on my site http://www.hireprosnow.net can it be reset? Thank you very much!

    May 29, 2017 at 1:31 pm #211405
    Dee Nutbourne
    Moderator

    Hi tc,

    From our records, it appears that a licence has been connected to https://www.hireprosnow.net.
    Both your licences have been assigned.

    To reset the second licence, please could you confirm the URL of the site it was connected to?

    Best Wishes,
    David N

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