How do I transfer or deactivate license

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  • This topic has 65 replies, 33 voices, and was last updated 6 years ago by Dee Nutbourne.
Viewing 15 posts - 31 through 45 (of 66 total)
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  • Author
    Posts
  • June 8, 2017 at 9:36 am #213151
    Oliver
    Participant
    This reply has been marked as private.
    June 8, 2017 at 5:27 pm #213271
    Dee Nutbourne
    Moderator

    Hi Oliver,

    I have reset those licences for you now.

    Best Wishes,
    David N

    June 12, 2017 at 4:43 pm #213927
    David
    Participant
    This reply has been marked as private.
    June 13, 2017 at 10:15 am #214043
    Dee Nutbourne
    Moderator

    Hi David,

    I have reset that licence for you now.

    Best Wishes,
    David N

    June 14, 2017 at 1:51 pm #214276
    David
    Participant
    This reply has been marked as private.
    June 17, 2017 at 9:14 pm #214802
    Diana
    Participant

    Bummer. I thought I could use Migrator on my local host and upload stuff now & then. Guess it’s back to All-in-One-Migration….

    June 19, 2017 at 10:38 am #215007
    Dee Nutbourne
    Moderator

    Hi @Diana,

    The Migrator add-on is a special case, and comes with an unlimited number of licences (even if purchased as part of a Premium package).
    As such, you can install the Migrator add-on on as many sites as you need without using up a licence.

    Best Wishes,
    David N

    June 19, 2017 at 2:41 pm #215057
    Diana
    Participant

    Great! I didn’t see Migrator as one of my add-ons.

    September 6, 2017 at 3:47 pm #228343
    Jens
    Participant

    hi,

    i cant belive what i here read. i have the problem of 5 using licenses and 3 domains of them are killed a few month ago. today i need for a new project an code and i see this. i can´t realy change expired domain licenses for my backup plugin?

    is this realy the true? when yes i cancle my subsibtion hiere and buy backupbuddy.

    regards
    jens

    September 6, 2017 at 6:23 pm #228375
    Dee Nutbourne
    Moderator

    Hi Jens,

    It is not currently possible for customers to reset their licenses.
    However, if you send us a list of the sites that no longer exist, we can reset the licenses for you.

    Best Wishes,
    David N

    September 6, 2017 at 6:28 pm #228377
    Jens
    Participant
    This reply has been marked as private.
    September 7, 2017 at 2:33 pm #228533
    Bryle Crodua
    Moderator

    Hi Jens,

    I have reset licences for you now.

    Best Wishes,
    Bryle

    September 8, 2017 at 8:19 pm #228774
    Jens
    Participant

    hi bryle,

    thank you

    jens

    September 16, 2017 at 4:35 pm #230072
    Gary Campion
    Participant

    Hi,

    I have a development site assigned to a licence that no longer exists because it has moved location. You say that you’d be happy to reset that licence.

    How do I do that please?

    Thanks
    Gary Campion

    September 16, 2017 at 5:11 pm #230074
    Gary Campion
    Participant
    This reply has been marked as private.
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