How do I transfer or deactivate license

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  • This topic has 65 replies, 33 voices, and was last updated 6 years ago by Dee Nutbourne.
Viewing 15 posts - 46 through 60 (of 66 total)
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  • September 19, 2017 at 11:14 am #230474
    Dee Nutbourne
    Moderator

    Hi Gary,

    I have reset that license for you now.

    In future, you can open a support request here:
    https://updraftplus.com/paid-support-requests/

    Best Wishes,
    David N

    September 21, 2017 at 6:49 am #230855
    IEEG
    Participant
    This reply has been marked as private.
    September 22, 2017 at 5:22 pm #231154
    Dee Nutbourne
    Moderator

    Hi @ieegtoti,

    I have reset that license for you now.

    Best Wishes,
    David N

    September 28, 2017 at 8:32 am #232178
    admin485
    Participant
    This reply has been marked as private.
    September 28, 2017 at 3:08 pm #232253
    Bryle Crodua
    Moderator

    Hi @admin485,

    I have reset the licenses for you now.

    Kind Regards,
    Bryle

    September 28, 2017 at 3:09 pm #232254
    Bryle Crodua
    Moderator

    Hi,

    For licence reset request, please open a support request here:

    Customer support form

    Best Wishes,
    Bryle

    October 1, 2017 at 5:48 pm #232762
    Heriberto
    Participant

    so, i’ve got 10 licenses. One of them is for a dev site no longer exists, and other is for a site i no longer want to use this “plus” plugin.
    When i’ll renew the license, not individually but the whole pack, do i have to pay again for these 2 sites i don’t want to pay for?
    How do i deactivate these sites? May i cancel my yearly subscription and start over again with every site that are up? Maybe i need to change to another backup service that is more transparent?

    October 2, 2017 at 6:18 pm #232953
    Dee Nutbourne
    Moderator

    Hi @Heriberto,

    If you send us the URLs of the two sites, we can reset those licences for you.

    Best Wishes,
    David N

    October 13, 2017 at 1:31 pm #235030
    Esam
    Participant
    This reply has been marked as private.
    October 13, 2017 at 5:16 pm #235077
    Bryle Crodua
    Moderator

    Hi @Esam,

    I have reset the licenses for you now as a courtesy.

    Kind Regards,
    Bryle

    October 19, 2017 at 12:39 am #235910
    Eric
    Participant
    This reply has been marked as private.
    October 19, 2017 at 5:37 pm #236078
    Dee Nutbourne
    Moderator

    Hi @Eric,

    I have reset that license for you now.

    Best Wishes,
    David N

    April 3, 2018 at 2:35 pm #271990
    Charles
    Participant

    Hi,

    I’ve been using the Premium version of UpdraftPlus for several years now. I like almost every aspect of its performance but one area is a huge mess – licensing.

    In the past, as a courtesy, you’ve reset licences that have been “used” on local dev sites that no longer exist or for sites that are no longer in use. However while I’m very happy to pay for the licences we actually use I’m not happy having to come to you cap in hand asking to have unused licences reset.

    I quite understand that you need to protect your revenue stream but this, from this customer’s point of view, is absolutely not the way to do it.

    Bluntly, renewal time is coming up – do you have any plans to change the way you administer licences?

    Charles

    August 6, 2018 at 3:16 pm #297723
    hostmaster6
    Participant
    This reply has been marked as private.
    August 7, 2018 at 4:50 pm #297970
    Dee Nutbourne
    Moderator

    Hi Alex,

    I have reset those licenses for you now.

    The ability to reset licenses is available with the UpdraftPlus Premium Enterprise package.

    Best Wishes,
    David N

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