No option to reset/release sites on my licenses page

[MichelleParticipant]

Hi, I have a 35-license developer account, and am trying to recycle old licenses from sites that no longer exist – I can’t login to them and they aren’t backing anything up, obviously – but there’s no option to do that for most of the sites on My Account page. Only one has the option to ‘Reset’ and it’s not one of the ones I want to deactivate. Can you help? Thanks, Michelle

[Bryle CroduaModerator]

Hi Michelle,

Please check FAQ: https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/

However, if you need the licence now we can reset it for you. Just send us the site URL here.

Regards,
Bryle

[sally4Participant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi @sally4,

If just using UpdraftPlus to migrate a site or using it on a development site, you can just activate the Migrator add-on only.

UpdraftPlus Migrator add-on has unlimited licence and as part of any of the UpdraftPlus Premium package you can install this independently and activate in as many sites as you want.

To activate the Migrator only, follow the installation guide to Step 4. At Step 4, find the Migrator entry in the Premium/Extensions tab (rather than the ‘All Add-ons’ entry), and follow the activation link for Migrator. UpdraftPlus will then prompt you to update and activate Migrator.

Regards,
Bryle

[MichelleParticipant]

This reply has been marked as private.

[MichelleParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Michelle,

Apologies for that.

Can you provide me with the email address that is associated with your UpdraftPlus.com account please?

Regards,
Bryle

[MichelleParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Michelle,

Thank you!

I have reset the licences for you now.

Regards,
Bryle

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