Plugin Will Not Update

[rphinney00Participant]

I’ve been unable to update since v.x.16.15 was rolled out. I think I know what I happening but wanted to clarify. I had previously purchased the Time & Scheduling add-on. It appears that the core plugin (Updrafts Plus), a free plugin, will no longer update since the add-on apparently requires an annual renewal fee.

1) Nowhere at the time of the purchase or in any messages from UpdraftsPlus did it or does it currently state that the add-on would only be supported for 1-year and that it would require an annual renewal to receive updates.

2) More importantly, why would a customer that has made a purchase from UpdraftsPlus be penalized by being blocked from the ability to update the free plugin while all those that haven’t provided a cent to your company continue to be able to update the UpdraftPlus plugin?

Hopefully, I am missing something here as, at the very least, I should be able to update the core plugin & I would also expect to receive updates for the add-on that I purchased as nowhere was it stated that the add-on would require annual renewal fees to receive future updates.

I have run a WordPress site for many years, using dozens of both free & paid plugins & add-ons over the years. Unless stated otherwise (annual renewal required), it is assumed that a purchased of a premium plugin will receive updates for the life of the plugin.

Please advise.

[Bryle CroduaModerator]

Hi,

Apologies for the confusion.

All UpdraftPlus liences are valid only for 12 months. For you to be able to continue to receive updates and support from us, you will need to renew your license. We do give 40% discount on licences that is $20 and over.

Please see FAQ here – https://updraftplus.com/faqs/what-licence-does-updraftplus-use/ and for renewal here – https://updraftplus.com/renewing-updraftplus-purchase/

Regards,
Bryle

[Author]

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