Renew Subscription Won’t Work

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  • This topic has 15 replies, 5 voices, and was last updated 4 years ago by Bryle Crodua.
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  • November 25, 2020 at 4:58 pm #733105
    Kermit
    Participant

    When I add my previous purchase to the cart, it tells me it’s added it, but there’s nothing in the cart. I want to take advantage of your current offer, but this won’t work. Help! (thanks!)

    November 25, 2020 at 4:58 pm #733106
    Kermit
    Participant
    This reply has been marked as moderator-only.
    November 26, 2020 at 1:56 am #733925
    Bryle Crodua
    Moderator

    Hi,

    You can purchase a new subscription and just make sure you are logged in to your UpdraftPlus.com account so your license gets automatically adjusted.

    If you have any further questions, please don’t hesitate to reply here.

    Regards,
    Bryle

    November 26, 2020 at 7:46 pm #734876
    Kermit
    Participant

    You’re not offering a two year subscription now so I can’t just buy it again and get the discount on it.

    November 27, 2020 at 3:29 pm #735833
    Bryle Crodua
    Moderator

    Hi Kermit,

    I’m afraid you can only purchase 1 year subscription with the coupon.

    Thanks,
    Bryle

    November 27, 2020 at 4:40 pm #735934
    kolleen
    Participant

    I used the code and was charged full price. I also had two subscriptions that it didn’t add on to, it started a new one. This is crazy! I should have three years now but I have 3 concurring subscriptions. Please fix this!

    November 27, 2020 at 4:43 pm #735935
    Kermit
    Participant

    Bryle, well, that’s not obvious from the promotion. I wanted to renew my two-year subscription with this promotion which it’s not letting me do, but the promotion suggests I can renew with it.

    November 27, 2020 at 7:12 pm #736127
    Douglas
    Participant

    There is a problem with the renewal system. When I tried to renew my Enterprise account, it would not accept the coupon code: fortyoffrenewal

    It also displayed the message: Sorry, this coupon is not applicable to selected products.

    I entered this right from my orders page, clicking on “renewal”. There was even a drop down item for the fortyoffrenewal when I clicked on the coupon box. Hopefully you can rectify this shortly.

    November 27, 2020 at 10:25 pm #736344
    Radu
    Participant

    Same problem here, trying to renew, but the full price license is added to the shopping cart…

    November 28, 2020 at 7:01 am #736642
    Bryle Crodua
    Moderator

    Hi Kermit,

    What the message you’ve seen says is correct: our birthday offer from 1 year ago is no longer directly on sale. To purchase a new licence for UpdraftPlus Premium, please go here: https://updraftplus.com/shop/updraftplus-premium/.

    Regards,
    Bryle

    November 28, 2020 at 7:02 am #736643
    Bryle Crodua
    Moderator

    Hi Douglas,

    Could you please provide us your UpdraftPlus email?
    You can tick the box ‘set as private reply’.

    Regards,
    Bryle

    November 28, 2020 at 7:02 am #736645
    Bryle Crodua
    Moderator

    Hi Radu,

    Could you please provide us your UpdraftPlus email?
    You can tick the box ‘set as private reply’.

    Regards,
    Bryle

    November 29, 2020 at 4:29 pm #742016
    Douglas
    Participant
    This reply has been marked as private.
    November 30, 2020 at 1:28 am #742435
    Bryle Crodua
    Moderator

    Hi Douglas,

    We’ve checked your account and it shows that your licences are set to expire on July 17, 2021.
    You can check our renewal guide here https://updraftplus.com/renewing-updraftplus-purchase/.

    Regards,
    Bryle

    November 30, 2020 at 4:04 pm #743179
    Radu
    Participant
    This reply has been marked as private.
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