Split: Cannot claim add-on

[ken.earnshawParticipant]

During installation of Microsoft OneDrive add-on no connection screen at step 3 for entering UpdraftPlus.com account details under the Premium/Extensions tab. So cannot connect and cannot claim the add-on on this site.

[Dee NutbourneModerator]

Hi Ken,

Apologies for the delay.

If you see a comparison table in the Premium/Extensions tab, you will need to uninstall the free version of UpdraftPlus and install the Premium-ready version (available in the installation guide).

If nothing is displayed, please could you run the following test with your browser’s developer tools?
-In your browser, open your Developer Tools (instructions on how to do this for each major browser can be found here)
-Open the ‘Console’ tab if it is not already open
-Reload the page and open the Premium/Extensions tab

Do you see any errors appear in the developer console? Could you send me a copy of screenshot of those errors?

Best Wishes,
David N

[ken.earnshawParticipant]

Hi David
Thanks for your response. With the free version of UpdraftPlus I only get the comparison table. If I try to download the Premium version, as suggested, I am required to pay the fee which I don’t want to do. Could you clarify further for me please.
Regards
Ken

[Bryle CroduaModerator]

Hi Ken,

You are not required to pay by just downloading the UpdraftPlus Premium zip file. Here is the download link https://goo.gl/suLpkg

After download, install the newly downloaded zip (make sure to de-install the free vesrion first).

Then, please go through our install process here – https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

If stuck, please let us know which step you are having problems.

Kind Regards,
Bryle

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