updraft hangs at uploading files

[udadminKeymaster]

Hi Ryan,

Use the support form at https://updraftplus.com/paid-support-requests/

Please also do define the constant mentioned.

cPanel may be subject to different firewall rules. If there are rules on the server, then they may depend on the user ID of the running process. You’d need to use a different WP plugin that contacts S3 to narrow down the possibilities. Setting the define would do, as that switches UD’s S3 engine.

David

[RyanParticipant]

what is the best way to dump the strace output to a file?

[udadminKeymaster]

strace -s 256 php some-file.php 2>&1 >/tmp/strace-output.txt

[RyanParticipant]

that creates a file that has the same content as the log but the strace output is still dumped to the console.
My console doesn’t have enough history to go back and select it all.

[udadminKeymaster]

Did you include the “2>&1” exactly as above? (2 greater-than amphersand 1 without spaces). That will ensure that the strace output goes there too.

[RyanParticipant]

yes. I just copied and pasted that command and then edited the filename in place to make sure.

[udadminKeymaster]

Try this instead:

strace -s 256 -o /tmp/strace-output.txt php some-file.php >/tmp/updraftplus-output.txt

That should give you two separate output files – one for strace, one for UD. (I’d like to see both).

[RyanParticipant]

I sent those logs in the paid support request.

I also just had the hosting provider shut off the firewall completely and try to run updraft. It stuck at the same spot on uploading to S3 and the S3 test button still hangs.

I am going to try installing UD on another account on this server and see if it works there.

[udadminKeymaster]

Hi Ryan,

Have you defined the constant I mentioned in your wp-config.php?

David

[RyanParticipant]

yes, its at the top of wp-config

[udadminKeymaster]

Hi Ryan,

The strace output indicates that it’s not defined. Where did you put it, exactly – can you post a screenshot? (e.g. https://snag.gy). Define it at the top of the PHP script you’re running as well.

David

[RyanParticipant]

found the problem when i opened the file in vi.
You must be using a different character set than me, the quotes were invalid.

it just completed successfully with that code fixed.
Do you want the logs from this run?

[udadminKeymaster]

Hi Ryan,

The forum software pretty-prints quotation marks.

If it successfully completed, then stick with that. There’s nothing wrong with the alternative S3 library in itself – it won’t work if you want to upload data to the China S3 region, but if you’re using the US you’ll be fine!

I wish I’d suggested that solution rather earlier – though I was intrigued to find out the error, which we haven’t. But at present it’s a single report (of approx. 40,000 sites using UD on S3), so my suspicion is that it’s something very localised to your setup and I think it’d be best to leave it there now that it’s working.

Best wishes,
David

[RyanParticipant]

Thank you for all your help.
It is a strange issue.

[Author]

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