Wont Create a key

[RichardParticipant]

Hi.

When I press Create a Key, and enter a title for the key and press Ok nothing happens. Just says Creating…

Ive Connect the UpdraftPlus.Com account but apart from that cant see anything else.

Any advise.

[Dee NutbourneModerator]

Hi Richard,

Could you run the following test with your browser’s developer tools?
​
*​In your browser, open your Developer Tools (instructions on how to do this for each major browser can be found here)
*​Open the ‘Console’ tab if it is not already open
*​Reload the page and attempt to create the key

​Do you see any errors appear in the developer console? Could you send me a copy of screenshot of those errors?

David N

[udadminKeymaster]

I have the same issue. Here is the screenshot of the error from the console : https://www.vinitysoft.com/tmp_test/tmp.png

[udadminKeymaster]

Hi Vincent,

I’ve replied to the support ticket you opened about this.

David

[udadminKeymaster]

P.S. Richard also opened a support ticket – and solved the issue one of the ways mentioned there (switching to a newer PHP version).

David

[RichardParticipant]

This is the output from the console.

Password fields present on an insecure (https://) page. This is a security risk that allows user login credentials to be stolen.[Learn More] <unknown>
Password fields present in a form with an insecure (https://) form action. This is a security risk that allows user login credentials to be stolen.[Learn More]

How do you switch php version.

[RichardParticipant]

Currently running PHP 5.3.29

[Dee NutbourneModerator]

Hi Richard,

You will need to contact your hosts/server admin and ask them to update the PHP version.

[RichardParticipant]

Thanks. I ended up doing it manually. Bummer I did’nt get to try out the migrate function I paid for yet.

[udadminKeymaster]

Hi Richard,

Sorry to hear that! In the latest UD release, there’s a selector to allow you to choose a smaller key size, which cuts down the time needed on hosts which generate the keys slowly (which is due to missing PHP modules – specifically, one of openssl or the gmp PHP modules should be there, otherwise much slower methods have to be used by the cryptography library).

David

[NealParticipant]

I am having the same problem. Tried 3 different browsers and different sizes.
In Chrome at least I get a pop up window saying it was created successfully and that I should copy and paste it. But there’s nothing to copy and paste!

[Dee NutbourneModerator]

Hi,

The key should be displayed underneath everything else in that pop-up. Depending on screen size/resolution, you may need to scroll down within the pop-up.

If the key still doesn’t display, could you run the following test with your browser’s developer tools?

• In your browser, open your Developer Tools (instructions on how to do this for each major browser can be found here)
• Open the ‘Console’ tab if it is not already open
• Reload the UpdraftPlus page and generate a new key

Do you see any errors appear in the developer console? Could you send a copy of those errors?

Best Wishes,
David N

[DougParticipant]

Make sure that you have the mcrypt php module installed on your server. That did it for me

[NealParticipant]

Turns out it was a dumb mistake for me.
I expected to see the key on the screen but didn’t realize I had to scroll down for the key to show. Duh!

[Mowat CentreParticipant]

I noticed an update to the plug-in, the look of the pop up window was different, and since I have had no issues with it at all. Using it on several sites and they’re all working great with the plug-in now.

[Author]

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