Hopefully a helpful link for paying customers… please do bookmark our support page, here.
Some of you have gathered various UpdraftPlus.Com emails from our communications (purchase receipts, etc.). Please don’t directly email new support requests – email is not an official channel for raising new requests. When people email, it’s too easy to miss off some of the details that we’ll then want to then ask about (e.g. what version are you running?). This results in slower service for you and inefficiency for us.
Our proper support form will take from you all the details that will help us to give you the most efficient support that we can. Please do use it whenever you need help!
David Anderson (lead developer, founder, UpdraftPlus)