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Select Page

Do unused UpdraftClone tokens expire?

by udadmin | Jan 25, 2020

No. Once you have purchased UpdraftClone tokens, they remain on your account until they are used. The only exception to this is if no activity happens on your account for some years (no logins, no purchases, no use of UpdraftClone, UpdraftVault, UpdraftCentral, etc.),...

How can I release / re-cycle a licence?

by udadmin | Nov 28, 2018

You can release an assigned licence and make it available for re-use elsewhere any time from 30 days after de-installing the paid version of UpdraftPlus on the site. (You can re-install the free version at any time, including immediately). To do so (i.e. assuming you...

What are the terms and conditions for having an updraftplus.com account?

by udadmin | Mar 29, 2018

Our policy here comes down to: 1) understand that having an account means that some data that concerns you must be processed and stored (including by third parties whom we have authorised for appropriate and limited access) in order to operate the account and 2) you...

What data is gathered when UpdraftPlus is used, and how is that data processed?

by udadmin | Mar 22, 2018

This page is intended to explain what data is accessed or processed during usage (both installation and ongoing usage) of the UpdraftPlus backup/restore plugin, both free and Premium versions. In the general case this is “nothing – or, if using an explicit...

I have lost access to my UpdraftPlus.Com account – how can I re-establish my identity?

by udadmin | Feb 24, 2016

You can reset a lost password using this link, here. If you do not have access to the email account that your lost password reset link is sent to, then you can fill in the following form to re-establish your identity, here.

How can I find my order number?

by udadmin | Mar 3, 2015

If you’re not sure of your order number, then here are some ways to find it… In your account page, here. This is the easiest way. In your email order receipt – search your emails for “UpdraftPlus” In your PayPal receipt, if you paid by...

I would like a printed or PDF invoice / receipt for my purchase, please

by udadmin | Feb 3, 2014

Log in to your account, here. After logging in, you will see a list of your orders. Click on the “Download invoice (PDF)” button next to the relevant order.

Tell me about my UpdraftPlus.Com account (including data protection and privacy issues)

by udadmin | Apr 16, 2013

N.B. Simple use of the UpdraftPlus plugin does not necessarily mean that you have an updraftplus.com account. You only have an updraftplus.com account if you created one (please see the details below). Implications of having an updraftplus.com account In order to buy...
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UpdraftPlus is a trademark of Updraft WP Software Ltd.
UK registered company number: 8570611, VAT number: 202 1260 80
Product development and marketing in co-operation with XIBO Ltd, Cardiff, UK.

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