Search Results for 'renew license'

[Bryle CroduaModerator]

Hi,

Apologies, it appears that the old license were stuck on your account. I have removed them now and the renewal message should also disappear from your sites.

Best Wishes,
Bryle

[Bryle CroduaModerator]

Hi @rkauffman,

Error reads … “Update failed: The package could not be installed.”
> Try de-install and re-installing the plugin. You can download a new version here – https://updraftplus.com/wp-content/uploads/updraftplus.zip

I also get the following error message … “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”
> To resolve this, please reconnect the plugin to our license server to refresh the connection.

I will also send your feedback to our development team so we can consider it if we update our website.
Apologies for the inconvenience.

Thanks,
Bryle

[Greg BellParticipant]

The interface and process is horrible.

Agreed. I’m an experienced software user and developer, so UpdraftPlus, please take these complaints seriously.

Here’s an easy win: The following terms all get used – some of them mean the same thing, some don’t:

• Purchase
• Order
• Subscription
• License

Do I renew a Subscription or renew a License? Or both?
Can both expire? Independently?

Simplifying the language, and using it consistently throughout the website and plugin, would be very helpful.

There’s also “Premium”, “Extensions” and “Add-ons”. Are all different? I can’t tell.

[Bryle CroduaModerator]

Hi Kevin,

Please check our renewal guide – https://updraftplus.com/renewing-updraftplus-purchase/
You can purchase the subscription again. Just make sure you are logged in to your UpdraftPlus account and our system will automatically adjust your license expiration.

Thanks,
Bryle

[Bryle CroduaModerator]

Hi,

1. I’m afraid it is not possible. You can still renew your license for next year but you will have to do it manually. You just need to login to your UpdraftPlus.com account and purchase the plugin again.

2. My colleague wrote a guide for that here – https://updraftplus.com/how-to-take-an-automatic-backup-before-an-update-using-updraftplus-premium/

Thanks,
Bryle

[Bryle CroduaModerator]

Hi Robin,

You can renew in advance or after your license expires. Our system will automatically extend a year to your current subscription.

Please let me know if you still want to cancel?

Thanks,
Bryle

[Bryle CroduaModerator]

Hi,

Apologies for the confusion.

Our record shows that your license will not expire until – 2021-11-13. It is yet too early for you to renew.
Renewal period is between 4 weeks before and 6 weeks after your license expires.

Thanks,
Bryle

[Bryle CroduaModerator]

Hi,

You have a subscription license this time and base on our records it should automatically renew on May 14, 2022. No need to manually renew your license.

Thanks,
Bryle

[Bryle CroduaModerator]

Hi,

If you are on a subscription already, you do not need to renew your license at all as it will auto renew by itself. It will just cause duplicate subscriptions.

Best Wishes,
Bryle

[ma5Participant]

Nw it works for all websites, thank you
strange, the last backups were from september 2020 then it stopped, the expiry or renewal of the license was in january 2021

[Bryle CroduaModerator]

Hi Wendy,

You may have accidentally switched to subscription type license on your last renewal. This will also resolve the license getting stuck issue since you don’t have to manually renew your license yearly.

Best Wishes,
Bryle

[Koichi SanoParticipant]

Dear Support,

Same thing is happening to my account. I already renewed my premium license and it is ‘active’ in my account view. But I still got a message ‘Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.’

I used FTP to update plugin and it seemed update was successful. My plugin version is 2.16.43.0. But still got same message to tell me to renew.

Today, I found that there is new update. But I couldn’t update. Do I need to use FTP again?

I am afraid that your licencing server did not recognise my purchase as a renewal

Please help.

Best regards,
Koichi

[msargentParticipant]

Hi,

I am getting the same message as well stating: Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

I also paid for a new license a few months ago.

Can you please adjust my license so the renewal message would disappear as well?

Can you please help me?

Regards

[Bryle CroduaModerator]

Hi,

You have subscription license and will automatically renew 3 days before your license expire. Please disregard the notification you received.

Apologies for the confusion.

Best Wishes,
Bryle

[Bryle CroduaModerator]

Hi,

Question 1: Why would my license be canceled prior to the end date?
> You renewed and selected ‘Automatic’ renewal with Subscription #471272 from ‘Manual’ option last December 02, 2019. However, your licence expiry date at the time of renewal is still from the first time you’ve purchased UpdraftPlus which is December 27. Your Subscription #471272 automatically renewed last November 28, 2020 and has been cancelled since payment has not been received and was tagged as ‘overdue’, then to ‘suspended’ status.

Question 2: Why can’t I update my payment method prior to license expiration?
> You need to create a whole NEW subscription and update your billing details as well.

Question 3: Why doesn’t the coupon code work?
> You are still able to get 40% discount. Just visit our shop page https://updraftplus.com/shop/updraftplus-premium/ (input the URL manually on your browser) and select ‘Subscription’ renewal method. Add to cart the same licence type/plan and at checkout apply ‘fortyoffrenewal’ coupon code.

Regards,
Bryle