Search Results for 'renew license'

[Benedikt HolzapfelParticipant]

This reply has been marked as moderator-only.

[IreneParticipant]

This reply has been marked as moderator-only.

[kurt6Participant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

I’m afraid you will to need to renew your license for you to be able to upgrade and continue to receive support.
Yes, you can either keep the current UpdraftPlus Premium or switch to UpdraftPlus free version.

Regards,
Bryle

[LisaParticipant]

This reply has been marked as moderator-only.

[Michael ZhangParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi Frank,

Apologies. This happens if you used to have manual license renewal and this should only happen on your first year after you switched. Our email system does not automatically detect your subscription. You should no longer be receiving the notice again next year as our developers have already put a fix to this.

Again, apologies for the inconvenience this has caused you.

Thanks,
Bryle

[Frank-OliverParticipant]

Same here. I mistakenly renewed a running subsrciption because of a notice on my wp dashboard the license was about to expire.

Is that some kind of trick to generate additional subcriptions or just a very bad user experience?

Regards
Frank

[Zario ThompsonParticipant]

This reply has been marked as moderator-only.

[DaveParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Apologies for the confusion.

You actually already had UpdraftPlus subscription license which will automatically renew your license yearly.
Please can you submit a refund request using this form – https://updraftplus.com/paid-support-requests/.
Just include a link for this topic.

Thanks,
Bryle

[Larry LiebermanParticipant]

This reply has been marked as moderator-only.

[Bastian WernerParticipant]

This reply has been marked as moderator-only.

[PreshitParticipant]

This reply has been marked as moderator-only.

[Stephen Te AmoParticipant]

This reply has been marked as moderator-only.