Search Results for 'renew license'

[Adrian RodriguezParticipant]

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[admin333Participant]

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[steampackParticipant]

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[bradParticipant]

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[shadi.tafarojiParticipant]

I was charged twice for one subscription. I already manually renewed our license on March 10 (order #372009). I forgot that I had this renewal on auto-renew. I just removed the auto-renew from my account. Would you please refund the charge (#529596) and send me the credit memo.

[Bryle CroduaModerator]

Hi,

Apologies, our developers have already fixed the issue. The warning message should no longer show up on the succeeding years.
Alternatively, we can adjust your renewal as early as now so your license will be extended for another year.
Please let me know if you would like to do that.

Regards,
Bryle

[BobParticipant]

>> You can renew for Agency license if you manage less than 35 site licenses or upgrade to Enterprise package and you will still be getting the 40% renewal discount. <<

OK, I attempted to renew at the Enterprise level, but it wouldn’t accept the renewal “fortyoffrenewal” discount.

Bob

[Bryle CroduaModerator]

Hi Bob,

Apologies, may I know what email address did you use please? Just to confirm you sent it using this form – https://updraftplus.com/paid-support-requests/?

We have already changed our pricing tier. As a result, the Developer package (now called ‘Agency’ no longer includes unlimited licenses (now 35 licenses). For unlimited licenses, we now offer the Enterprise package.

We also have published an article about the changes in our package prices here – https://updraftplus.com/new-product-names-new-pricing-for-35-sites-new-features/

You can renew for Agency license if you manage less than 35 site licenses or upgrade to Enterprise package and you will still be getting the 40% renewal discount.

Regards,
Bryle

[Bryle CroduaModerator]

Hi,

Renewal period is 6 weeks before and 4 weeks after your license expires. You should still be able to renew your license after a month.

Your licence will expire on March 13, 2020. The expiration is from the date you first purchase your UpdraftPlus Premium.

Regards,
Bryle

[PaulParticipant]

Thank you Bryle!

(1) When should I renew the subscription, before or when the license expires?
(2) I have renewed the license on March 1, 2019, but on the ‘Licenses’ page, it says ‘Update subscription expires: 2020-03-13.’ Is the expiry date March 1, 2020 or March 13, 2020?

Thanks!

[Bryle CroduaModerator]

Hi,

Yes, you can downgrade or upgrade and still get 40% discount. Just make sure you enter the fortyoffrenewal coupon code at checkout.

If you have a current subscription, you will need to cancel it first and purchase a new one. To do this, first make sure you are logged-in on your UpdraftPlus.com account, go to our shop page, purchase the license that you wish to purchase, proceed to checkout and apply the renewal code.

Regards,
Bryle

[post103Participant]

your answer to her is not a customer support, sorry! want to renew my license and it also doesn’t work, 40% coupon is not accepted. no emails, no submit form for this… your product is really good, but your support is a disaster and this website very confusing!

[Bryle CroduaModerator]

Hi @Jesper,

It appears that you have renewed with the Agency License (30 licences). However, you have more than 30 assigned sites on your account.
I would recommend updating your license to Enterprise licence. We do have discounted upgrades available here -https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

Regards,
Bryle

[WendyParticipant]

Thanks very much, Bryle. Yes, it looks like I renewed/purchased with a Black Friday sale email. Many thanks for adjusting my license. :-)

[Bryle CroduaModerator]

Hi Wendy,

Apologies, it appears that our licencing server did not recognise your purchase last November as a renewal. As the renewal period is 4 weeks before and 6 weeks after your license expires. However, I have adjusted your license and it should now be valid until 2021-02-23.

Best Wishes,
Bryle