Search Results for 'renew license'

[Dee NutbourneModerator]

Hi Carolyn,

I’m afraid that the displayed expiry date for the support entitlement is automatically generated.

However, I have made a note on your account regarding this issue. Our support team also cross-checks with the license renewal date.

Best Wishes,
David N

[Dee NutbourneModerator]

Hi @David, @Philippe,

I have updated your licenses to correctly reflect your renewals.

Please can you refresh the connection with you account, via the UpdraftPlus Premium/Extensions tab?

Best Wishes,
David N

[StephenParticipant]

I too have just taken advantage of the extra 10% off Black Friday renewal deal as invited to on an email. I now have 2 licenses instead of one that should run through to April 23rd 2019. The small saving is effectively nullified by the time spent having to work out how to contact you to bring this to your attention.

[ChrisParticipant]

I have this same problem, I didn’t renew as I couldn’t for the life of me find the button to do this, I instead paid for a new license. Can you do what ever you did above to my account to fix the issue> Thanks.

[Dee NutbourneModerator]

Hi,

Apologies, the purchase was not recognised as a renewal.

I have adjusted your license to correctly reflect the purchase.
Please can you refresh the connection to your account through the Premium/Extensions tab?

Best Wishes,
David N

[Dee NutbourneModerator]

Hi Phillippe,

I have adjusted your licenses to reflect the renewal now.
Please could you refresh the connection to your account through the Premium/Extensions tab?

[Dee NutbourneModerator]

Hi Lise,

Yes, it appears that the same issue occurred.

I have updated your licenses to correctly reflect the renewal.
Please could you refresh the connection to your account?

Best Wishes,
David N

[Dee NutbourneModerator]

Hi,

Apologies, it appears that your latest purchase was not registered as a renewal. As such, the site was stuck on the old license.

I have adjusted the license for you now. Please could you refresh the connection to your account?

Best Wishes,
David N

[HeribertoParticipant]

so, i’ve got 10 licenses. One of them is for a dev site no longer exists, and other is for a site i no longer want to use this “plus” plugin.
When i’ll renew the license, not individually but the whole pack, do i have to pay again for these 2 sites i don’t want to pay for?
How do i deactivate these sites? May i cancel my yearly subscription and start over again with every site that are up? Maybe i need to change to another backup service that is more transparent?

[Dee NutbourneModerator]

Hi Marchal,

Apologies, it appears that the purchase did not register as a renewal.
I have updated your licenses to reflect the purchase now.

Please could you check your email spam/trash folder for the order confirmation email?
You can also download a copy of the payment confirmation/invoice from your My Account Orders section.

Best Wishes,
David N

[Marc BijlParticipant]

Hi Bryle,

The renewal message seems to be disappeared at agsarchitects.net too, which is fine, thnx!

In my UpdraftPlus account however, I see there’s only 1 license for ‘Time and Scheduling’ assigned, that is a license for heerlenstandby.nl

A license for agsarchitects.net has not been assigned, as far as I can see…

Is that a problem?

[Marc BijlParticipant]

There seem to be quite some issues regarding this subject by the way:
– https://updraftplus.com/forums/search/renew+license/

[Marc BijlParticipant]

Followed the steps, but no improvement…

The situation right now: got a new UpdraftPlus installed (with the file from this link: https://updraftplus.com/wp-content/uploads/updraftplus.zip), which gives me version 2.13.5.1.

First, I get a message there’s a new version (2.13.5.2), but whatever I try, I cannot update. When I try to update, I get a message the update was successful, however when visiting the plugins page there’s still the old version active with a message to update to the new version.

Second, I still get the expiration message, and advice to renew licenses. In Dutch, it says: “De betaalde toegang tot UpdraftPlus-updates voor add-ons 1 op deze website is verlopen. Om opnieuw toegang te krijgen tot updates (inclusief toekomstige functies en compatibiliteit met toekomstige WordPress-versies) en ondersteuning, gelieve te vernieuwen.”

Loosely translated: The paid access to UpdraftPlus updates for add-ons 1 at this website has expired. To get access to updates again (including future functionality and compatibility with future WordPress versions) and support, please renew.

Really don’t get it; why is this so difficult?

[Dee NutbourneModerator]

Hi Burkhard,

If you wish to install UpdraftPlus on entirely new sites, you can purchase a brand new subscription without renewing. The existing licenses will expire, and the new licenses will be available.

Alternatively, if UpdraftPlus Premium is no longer installed on the old licenses, you can renew and then contact our support team. We can then reset the licenses for you as a courtesy.

Best Wishes,
David N

[Dee NutbourneModerator]

Hi Guy,

Apologies, it appears that our licensing server did not recognise the purchase as a renewal.
I have adjusted your licenses to correctly reflect the renewal.

Please could you refresh the connection to your account through the Premium/Extensions tab?

Best Wishes,
David N