Search Results for 'renew license'

[PeturParticipant]

I renewed my license on Dec 4, 2018. All my sites still saying that I need to renew. I have “reconnected” to no avail. Apparently I am not the only one with this issue. Why is no one from UPDRAFT responding with a solution?

[Dee NutbourneModerator]

Hi,

>”What happens when the year ends and you do not renew? You have to change the plugin for the normal one again?”
The premium version of the plugin will continue to function after the licences expire. However, you will no longer receive updates or be able to reinstall the plugin. The plugin will also display a notice in WP Admin that the licence has expired.

>”And when you renew, must I do something on the sites or all just keeps working?”
When renewing normally, no action should be required on the site. However, if you wish to instead purchase just the Migrator add-on, you would need to uninstall and reinstall from a fresh download.

>”What happens with the customers that stop being my customers? Can I next year at least get my license back or is it lost forever?”
While it is not currently possible to reset the licences from the frontend, if you let us know here or via our support form, we are happy to reset licences that are attached to sites you no longer manage.

Best Wishes,
David N

[Bryle CroduaModerator]

Hi @info2620,

It appears that your licence will expire on 2018-11-26.
For you to continue to receive updates and support from us, you will need to renew your license.
We do offer 40% discount on renewals. https://updraftplus.com/renewing-updraftplus-purchase/

Regards,
Bryle

[beth.nicolParticipant]

I have the same problem — I renewed the Enterprise Level with the code, and now my expiration date is for today instead the exepected one year extension/renewal. So, I too look like I’m missing almost 3 weeks of support.

I think I see what the problem might be: I renewed at a higher level (because the name changed from Developer to Agency); Therefore, I paid too much and the licenses don’t match. I need to get this straight.

I can move this to a separate thread if I can figure out how to start a thread.

[LeeParticipant]

Hi,

I renewed the full package with addons last November, and I’ve still been getting this same message. No matter what I do, it still won’t “see” my renewal.

Would you please fix my license ASAP so that I can update?

My order # is 244761 on Nov 25, 2017.

It’s about time I finally got rid of those annoying nag messages :)

Thank you!

[CeceliaParticipant]

I am having the same issue. I renewed premium business level today but my site is continuing to say that my license is expired. Can you fix my licenses too?

My Order Info: #309553 (October 4, 2018)

[Bryle CroduaModerator]

Hi,

For you to be able to install the plugin on new sites, you will need to renew your license.
On sites where the plugin is already installed it will continue to work but will no longer receive updates.

Regards,
Bryle

[Laura BetterlyParticipant]

I’m having the same issue. [email protected] I renewed in August. Now getting license expired notices on my sites.

[Bryle CroduaModerator]

Hi Paul,

Apologies for the inconvenience.

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear.

It is already in our future development list to improve our license management.

Best Wishes,
Bryle

[Bryle CroduaModerator]

Hi Christoph,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Please note that our pricing tier recently changed. Rather than the ‘Developer’ package, we now offer a 35 site license (‘Agency’) and an unlimited ‘Enterprise’ package. As such, I’m afraid that the cost of the unlimited package has risen since last year.

If you wish to upgrade, please use the coupons that we have here – https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

We also have published an article about the changes in our package prices here – https://updraftplus.com/new-product-names-new-pricing-for-35-sites-new-features/

Best Wishes,
Bryle

[Bryle CroduaModerator]

Hi @peter and @lance,

It appears to be the same issue as Patrick’s.

I have adjusted the licenses now, and the renewal notice should no longer display.

Regards,
Bryle

[Bryle CroduaModerator]

Hi Steve,

It appears that the expired license was stuck on your account.
I have removed it now so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Best Wishes,
Bryle

[Lotte GaebelParticipant]

Same problem here. On some sites the the license is working, on other sites I still see
“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”
What I have tested:
reconnecting the plugin
remove & re-install the version from my account download site

[Dee NutbourneModerator]

Hi Patrick,

Apologies for the inconvenience. There was an issue updating your licenses.

I have adjusted the licenses now, and the renewal notice should no longer display.

Best Wishes,
David N

[Bryle CroduaModerator]

Hi Michael,

UpdraftVault is a subsription-based product and will automatically renew. However, UpdraftPlus Premium license needs to be manually renewed every year.

Regards,
Bryle