Search Results for 'renew license'

[PhilParticipant]

I am having the same problem. I have recently renewed my premium licenses. Even though UpdraftPlus in the Premium/Extensions tab says that my site is connected to my account, I cannot activate my addons using any of the addon links. I have tried deactivating, uninstalling, and reinstalling the UpdraftPlus Premium plugin v2.24.2.0 several times without being able to successfully activate the addons.

[Oliver ChurchParticipant]

Vanessa this issue has been going on for longer than 24 hours, at least a few days.

But I took your word for it and renewed my license and the issue still exists. Do I need to completely reinstall the plugin at this point?

[James BeckerParticipant]

Hello Bryle,

I’m confused. Before I renewed my licenses the expiration date was 2023-11-05. So why do they now all expire on 2024-08-12? I thought the renewal would be added to the end of the old expiration date (2023-11-05). Thoughts??

[James BeckerParticipant]

YIKES!!! I did as you said… I “Renewed” my subscription and now I have 20 unexpired licenses!!??!? What is going on? I had ten licenses and I just wanted to renew them, but it seems I have now purchased another 10???? Your thoughts?? I only wanted to renew my existing subscription.

[Bryle CroduaModerator]

Hi,

It shows that you have manually purchased the renewal last year that caused the duplicate subscription. Is it okay if we can just extend your license to 2-years? Instead of a refund?

Please note too that subscription will auto-renew yearly. No need to purchase manually.

Thanks,
Bryle

[SteveParticipant]

I’ve got a similar issue, although not as big as yours. I have a small premium license and went to renew. It says the status is “Cancelled” and won’t let me renew at the reduced price. I’d like to renew ASAP.

• This reply was modified 1 year, 7 months ago by Steve.

[Bryle CroduaModerator]

Hi,

I’m afraid that if you cancel the subscription it will also remove the licenses. I will just refund your previous so you can purchase it again.
We do send reminder email 3 days prior to renewal so if you wish to cancel, you can do so from your UpdraftPlus.com account.

Thanks,
Bryle

[Tsubasa UsuiParticipant]

I successfully renewed my license and purchase cycle by following the steps you showed me.
Now I can work to continue to work with a great product :)

Thanks for answering!

[Bryle CroduaModerator]

Hi Markus,

I’m afraid that we cannot undo the cancellation of your subscription. However, your license should still work until its expiration date.
What you need to do though is to renew it manually before it expires on 2022-12-09. To renew, please check this article – https://updraftplus.com/renewing-updraftplus-purchase/

Thanks,
Bryle

[nmavro73Participant]

I do not have a multisite but the license is not renewed. I paid for my order a month ago

[Bryle CroduaModerator]

Hi Kevin,

Can you please try again and renew your license? At the checkout page, can you enter the fortyoffrenewal coupon code?

If it does not apply, can you just proceed with the purchase and let me know so I can manually refund the 40%. Are you happy to do that?

Thanks,
Bryle

[Bryle CroduaModerator]

Hi Nick,

Glad you were able to successfully renew your license.

Best Wishes,
Bryle

[Bryle CroduaModerator]

Hi Harry,

I can see that you were already able to download a copy of the plugin? Can you confirm please?

Also, our record shows that this is a new purchase since last year the license was not renewed and the renewal coupon/discount is valid only 4 weeks before and 6 weeks after your license expires.

Thanks,
Bryle

[Michael Zober-FredeParticipant]

Hello, I have sent you two messages asking you to renew the license so that I can transfer the site. Unfortunately I hear nothing more.
I would be very happy if someone from the support team can help.

[Jeffrey ForemanParticipant]

OK I just used the code to upgrade my subscription. How do I ensure the subscription for 10 licenses under [email protected] expires at the end of the subscription period ending April 1 2022? I see no way to cancel the subscription just renew.