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In reply to: Renew Subscription Won’t Work
Same problem here, trying to renew, but the full price license is added to the shopping cart…
Hi,
Apologies for the inconvenience. I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. Your Subscription #474978 will auto renew on December 05, 2020.
If you want to cancel/refund your subscription, please send us a support request here – https://updraftplus.com/paid-support-requests/.
Regards,
BryleHi,
We’ve reset/released the licence for ‘https://3.93.22.4/’.
Please see FAQ how you can reset the license in the future – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/.You can renew/downgrade on your next renewal to get 40% discount. And make sure to cancel your active Subscription #470070 before June 28, 2021 to avoid being charged for your ‘Business’ licence renewal.
Regards,
BryleIn reply to: Subscription Renewal
Hi,
I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. Your subscription will auto renew on November 13, 2020. If you want, we can trigger the renewal early so it removes the message on your websites. Please let me know if you want to do that.
Regards,
BryleIn reply to: My order has been “processing” for a month
Hi Peter,
I would suggest purchasing the UpdraftPlus Premium Business license so you will have 10 site licenses. This would be of better value than purchasing individual add-ons. I can see that your UpdraftPlus Premium license is already up for renewal.
Regards,
BryleIn reply to: double payment and missing VAT#
Hi Claudia,
Just to confirm, did you manually purchase the license last 2020-09-14?
Your are actually on subscription license. This means that the license will automatically renew yearly with renewal discount automatically applied. Cancellation of the subscription can also be done from your account.As for the VAT issue, I will check that with my colleague.
We will also refund your purchase last 2020-09-14.Regards,
BryleHi,
I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. Your subscription will auto renew on September 23, 2020. If you want, we can trigger the renewal early so it removes the message on your websites. Please let me know if you want to do that.
Best Wishes,
BryleHi,
I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. We can trigger an early renewal. However, your account already shows that it will auto renew on August 28, 2020.
Best Wishes,
BryleIn reply to: Subscription nags despite paid up/subscribed
Hi,
I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. If you want, we can trigger the renewal early so it removes the message on your websites. Please let me know if you want to do that.
Best Wishes,
BryleIn reply to: Prevent Renewal Warning on Every Site
Hi Jared,
Apologies for the late reply.
I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. If you want, we can trigger the renewal early so it removes the message on your websites. Please let me know if you want to do that.
Best Wishes,
BryleHello Bryle,
I have renewed my license for the SFTP/SCP-Plugin 3 months ago.
Since then, my UpdraftPlus-Account displays the correct expiry Date in 2021.
Until today the backup worked all fine. Then I upgraded to 5.4.2 and now I get the following message:
“Your paid access to UpdraftPlus updates for 2 add-ons on this site has expired. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”
I have tried to renew connection and deactivate/reactivate the plugin, nothing helped.
It seems that other people have the same problem.
Could you please fix that? The affected site is http://www.petzold-planung.deThank you and best regards,
Martin PetzoldIn reply to: Improve the Renewal/Upgrade Process
Hi David,
Thank you and apologies for the inconvenience.
You can actually opt for a subscription license so you don’t have to renew your license manually yearly. It should just auto-renew annually.
Regards,
BryleIn reply to: Backup taking ages
I’ve been a satisfied user of UpdraftPlus Premium since 2016 and renewed my license in March 2020.
I updated to version 2.16.26.24 on May 23, 2020 and have had nothing but problems since.
After running for hours, UpdraftPlus would just quit working. I let it run overnight with the same result.
I’ve checked the forum numerous times for a solution, read through my log numerous times, checked my firewall, optimized my database, deleted and reinstalled the plugin and still could not isolate the cause of the problem.
Finally, out of total frustration, I deleted version 2.16.26.24 and reinstalled version 2.14.4.0 (untested on WordPress 5.4.1) now everything works as it should.
My experience would indicate the problems lie with update 2.16.26.24
Hi @assist,
Sorry, it appears that your license has already expired.
You will need to renew it so you can install it on a new website.Regards,
BryleIn reply to: You have an inactive purchase
Hi,
We have changed our pricing tier last April 2018. As a result, the Developer package (now called ‘Agency’ no longer includes unlimited licenses (now 35 licenses). For unlimited licenses, we now offer the Enterprise package.
From our records, it shows that your original license has been purchased 2018-02-24 and licences are only good for a year. Your licence has Expired updates subscription last (2019-02-24).
You can renew/re-purchase here https://updraftplus.com/shop/updraftplus-premium/
Regards,
Bryle